Waiting too long for internet service to be activated

I have subscribed to a Webafrica fibre connection in Midrand on Metrofibre infrastructure. I was promised that I will have an active connection by Friday 12 June 2020. Everyday I phone them they guarantee me that I will have a connection the next day. As of Wednesday 17 June no connection has been made and Webafrica cannot give me a time I can expect the service to be activated and it costs me a lot of money in mobile data while waiting for my connection to be sorted out.

Customer service is poor; I have to wait between 15 and 20 minutes for my phone calls to be answered and the line regularly drops while waiting to be put through to the "appropriate" agent and I have to go through the motions again.