1 reviews | Active since Oct 2016

08 Mar 2018, 20:24

Waiting too long!!!

I am deeply disgusted and disappointed in webafrica. My alloted time WAITING to speak to a consultant is 30 min!!!! All I want is to speak to someone about my slow internet connection. This is really pathetic, I've been a loyal customer for almost 10 years, perhaps I should consider moving to an ISP that actually answers their phones!!!

0
Replies (1)
Webafrica
Webafrica's reply09 Mar 2018, 10:48
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica