Waiting in chat ques for over 11 hours and still no internet service!!

About two months back I finally decided to join the oh so famous WebAfrica with cool ads. This was years after a friend of mine had told me how great their service is. Also loved how one can access them easily through a WhatsApp chat. I was leaving my previous service provider because of that very reason. They were hard to reach and their website was not user friendly and I seemed to always forget my login details. So, it was always a mess. I must say I regret joining WebAfrica. My ordeal with them is a little longer but lets just focus on this week alone. Admittedly, I was always scared to connect their new router because as a person who has moved many times I know that when you do a new connection, even with the same service provider, you encounter having no internet for a few days and in this day and age where absolutely everything in our houses works through internet, this was something I wanted to avoid. Upon connecting the router of course there was no interment connection. So on Monday 3 June this week, through the Whatsapp line I managed to ask the agent just to check of the router was connected ok. I sent pictures etc. Always prepared. The agent confirmed all was in order, but commented on the way I had connected. He even helped me to use self service to verify that I ddnt owe them anything. The account reflected as up to date. Later on I even spoke to another agent who not only confirmed his colleague’s words from the morning, but also set me at ease that the connection looked great. Also sent him pics of router and ONT. Fast foward to today. Its day 5, we have not seen a slight change in internet. I have spent close to 11 hours or so on the whatsap chat, waiting on Willie-the-bot and agents. All telling me different stories. Today was the longest I waited for Willie to connect me to an agent and my levels of anxiety were raised when I was told my service has been cancelled. How, when I have waited for a whole 5 days to have internet service? So eventually, I think the shwtasp service shut down on us because at some point, and no matter what you typed it would give the error messages, “that is not a valid option. Please choose a number that best matches your reason for this live chat”. Absolute joke!! I kept on typing numbers 1 to 10 individually and got the same response. Strange because the service usually gives a response with options. Just to confirm I wasn’t going crazy I then typed “EndChat” to see if at least that would allow me to start from scratch. Same error messge. Now listen to this. I eventually decided to use the internet route. Fair enough there’s also a live chat function there. Nice right? However, I have been transferred to eight (8) different agents!! All of them start of by staying hi, I explain my ordeal; then upon listening, they ask me to confirm my details, name, address, cellphone number and email!! All of them. Then they either confirm something like the line is disconnected. But as soon as I dig deeper, the agent transfers to someone else. I see their aim was to transfer me to billing so I can pay for reconnection. But MIND YOU, I don’t owe them anything?! And worse, I don’t get how on Monday we were all fine and they have my debit order mandate, and I have plenty of money in the bank, that they can say that I owe them anything. I’m currently typing as I’m chatting to the 8th agent. Waiting as they look into my account after the umpteenth time that I have given my details. Its going on 3 hours, by the way. I contacted them through the website, at about 14h00 and I’m still chatting. Even doing other work in between. Somebody help me make it make sense?! What is up with WebAfrica? This must be some joke or what? I have never been so frustrated in my life and I simply don’t know what to do anymore.