Waiting for router and waiting to be connected to an agent for more than 2hrs on whataspp live chat. Can't wait to cancel my subscription

Place an order on 22 December, I'm still waiting for a router from webafrica till today. Vuma have done the installation and activation. Can't want to cancel my subscription and move to afrihost. I've been waiting to be connected to an agent on live chat for more than 2hrs. Useless service provider