Waited for some time to get to chat with a agent

Hi Mthoko, thank you for sharing this, we’re glad to hear that once you got through, Ayanda was able to assist you and that the interaction was friendly and helpful. We’ll be sure to pass this feedback on to her and the team, as recognition like this really matters. We also note your experience with the waiting time before connecting to an agent. We understand that delays can be frustrating, especially when you’re looking for quick support, and this is something we continuously work on improving to make access to assistance faster and smoother. We appreciate you taking the time to share both sides of your experience,  it helps us celebrate what’s working while also improving where it matters. Warm regards,
 Webafrica Crew