Wait 2 or 3 days to reconnect...

Item: Webafrica
Rating: 1

My Internet connection went down at about 08:30 on 14th May 2026. After checking all the connections and restarting the router and my computer a few times I contacted Webafrica with the only way they allow ...WhatsApp. After more than an 2 hours I eventually got hold of a agent Zalf who then stated that he cannot resolve the problem and was putting me through to another agent. After much time wasting getting all the same information the previous agent Jermaine excused themself and all was quiet. Jermaine then came back and informed me that I would have to wait another 2 or 3 days before they could "Reconnect" me. As this is for business another 2-3 days is a massive loss of revenue for us as a company and me personally as well as the risk of of loosing a customer which will no doubtably result in me looking at legally recovering any losses from WebAfrica. I am extremely unhappy with WebAfrica.

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Replies (1)

Webafrica's replyOfficial

14 May 2026, 14:38

Hi Aubrey, We completely understand your frustration, especially with this outage impacting your business operations, revenue, and client commitments. After already spending hours trying to get assistance and having to repeat the same information multiple times, the experience would understandably feel exhausting and disruptive. Please note that an escalation has now been submitted to Openserve for further investigation and resolution of the connection issue. This will allow the relevant infrastructure team to assess the line and reconnection status directly from the network side. We understand the urgency of restoring your service as quickly as possible given the business impact involved, and the matter is now with the appropriate team for continued handling. Warm regards,
Webafrica Crew

Webafrica's reply14 May 2026, 14:38

Official