Wabafrica de*****ed me, has poor customer service and useless staff

Web africa de*****ed me. I haven't had Fibre network for the second month now. They are always lying to me saying it will be rectified always creating and closing my complaints ticket. I have requested for them to give me my money back as they also subcontractracted vodacom to install it in my house, I paid 1000 for that, vodacom installed faulty cables which took a whole month of me fighting with webafrica to speak to them as they are the middleman. I haven't had wifi in my house and webafrica is busy debiting my account. The two agents that volunteered to give me their email address so that it can be solved fast I also no longer responding to my emails to get my Fibre up and running. They said won't be paying for November and for December I'll only be paying 50%...but they managed to debit money from my account for November and why should I even pay for December because I haven't had Fibre. I have requested numerous times for their managers to be involved and resolve this, the management is useless they don't value the clients business no one bothered to call me but they are quick to take money for no service rendered. I want my 1000 back, I want the money they debited foe last month back. I also want them to terminate my contract so that I can join a service provider that values me. The agents I have liased with did nothing for me, they don't know customer service, the management is useless. When I tell them to cancel my contract they just leave me hanging, then I'll have to contact them again tomorrow. This is the second month this is ongoing and I want my contract to be cancelled and to be refunden