MK
Mandy K

1 reviews | Active since Dec 2015

06 Dec 2015, 15:59

WA bought DomainCheap & now billing me 420% more!!

I used to have a Reseller Package with DomainCheap for years that cost me R95 per month. However, on 1/10/15 I received an email from DomainCheap saying they had been bought over by WebAfrica effective immediately. I also received an email from WebAfrica on the same day with the subject heading: Welcome to Webafrica - Everything you need to know! A section of the email stated the following regarding pricing:<br> <br> Are there any price changes?<br> No, except Webafrica is a VAT-registered company which means we need to include VAT in your next invoice. This means 14% will be added to your next invoice, which you can obviously claim back if you too are VAT registered.<br> <br> - On 4 Oct, I received *** for period 2015/10/03 - 2015/11/02 and billed at R95 <br> - On 20 Oct, I received *** for period 2015/11/03 - 2015/12/02 also billed at R95<br> - On 19 Nov, I received an invoice for period 2015/11/16 - 2015/11/30 billed at R249.50 - ***??<br> - On 24 Nov, I received another invoice for period 2015/12/01 - 2015/12/31 now billed at R499.00 - ***???<br> <br> I am beyond shocked. I went from a R95 invoice to R499 with no email, sms, smoke signal warning at all! <br> BROAD ****************! UNACCEPTABLE!!!

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Replies (1)
Webafrica
Webafrica's reply08 Dec 2015, 17:06
Official
Hello ChuckMeFarlie,

Thank you for expressing your concern about our service.

Your dispute has been forwarded over to our billing team, where further feedback will be communicated to you, either via telephonic call or email.

Please accept our apologies for the inconvenience which this has caused.

Regards,
Mujeeb
Online Team