Vumatel/Webafrica worst service providers ever.

My name is Sade Jackson. I app**** for fibre in my mom's area in February. Everything went well until the order was out on hold due to the tenants that had fibre already of which when they app**** they notified webafrica that they were tenants living at the back. It took two weeks and they were told that because they live in a separate entrance the process is different and a line 2 must be installed as the main house is always line 1. Installation took place eventually as Vumatel came out to first check and then proceeded. I then app**** for my mom to have fibre installed in the main house as my son lives with her and needs it for his school work etc. Between Vumatel and webafrica I am now struggling to get through to both of them I send emails they never bother to even respond. If someone responds they always pass the buck. I was told Vumatel will come out to the house to assess the installation and get back to them(webafrica). I know of people whereby the landlord has his own account and the tenant their own account but I am so fed up with these people. The fact that they don't care about customers makes me sick. To date nothing happened. I'm using my cousin's email as I don't have an email account. They simply just ignore my emails. I have several emails that I send to them. No response. It's been on hold since February it's now April and still I didn't hear anything from them.

I have never come across a service provider that provides such a bad service. Looking at their reviews I can now understand why most people don't recommend Webafrica. Vumatel aswell.a