Vumatel/Webafrica Bad Service

I'm extremely disappointed in the service of Webafrica/Vumatel. They've been laying down fibre and had teams going door to door, signing up al interested residents for many months. Now that some faults need to be attended to They've declared the area "High risk " and technicians will not come out to rectify. As a pensioner taking care of 2 student grandchildren ( Mom passed on) after 11 days of complaints incl. having to buy data from the mainstream networks, my money ran out internet communications are still down. Neither Webafrica nor Vumatel supervisor/manager will pick up a phone to speak to their client......leaving us with a "chatbot" advising me to wait 48 for a manager callback that up to today never happened. Socioeconomic conditions on the Cape flats haven't changed in 20 years and won't in the near future. Does it follow that they'll never come? Webafrica certainly knew where the were coming to when we were signed up......to just abandon their own clients at a drop of a hat.