Vumatel - Webafrica - Where is the help!!!!!!

Hi There

My debit bounced on my recent Vumatel account, so i needed to make a manual payment. I contacted Web Africa and spoke to Nosipho, he told me I cannot make manual payment I have to pay via a pay link, I tried this link over 15 times however it doesnt send me an OTP in order to continue with payment. He then said I should log onto the Customer Zone as they have payment options there.

Under the payment options there was Banking Details for Web Africa, i sent this to him asking if I pay to this account will my services be activated. He confirmed that it is Web Africa details and yes i can pay here. I did a manual instant payment. So he said they're working on it, all this happened the morning of 2nd October.

Ever since then I've been through 4 more agents explaining this issue to each of them, they want to now refund my money which takes 3-5 days to reflect and want me to do another payment because Vumatel doesnt accept EFT payments. Why did the 1st agent give me the go ahead to pay here, the second agent told me they would need to allocate the payment which takes 24-48 hrs, the 3rd agent told me i need to speak to the 1st agent who said i could do this he then passed me on to the 4th person who said he will escalate it and now the 5th agent tells me he has put a request for a Manager to call me back which could be today or tomorrow.

I am completely stuck here, I work from home which i mentioned to all of them and this is really inconveniencing me.

I need someone to allocate my payment ASAP and get me up and running. All thats happening is me being pushed from agent to agent and none of them know what the hell is going on.

This way of doing business is unacceptable.

Aradna ***