Vumatel & WebAfrica are failing to resolve the internet issue and no one knows what's going on

I would like to lodge a formal complaint about WebAfrica and Vumatel

On Thursday, 17 May 204 my internet started losing connection intermittently. I thought I was a mere network connection issue then left it unreported

On Sunday, 19 May 2024 I logged a complaint via the WebAfrica WhatsApp chat

On Monday 20 May 2024 a technician came to inspect the issue and mentioned that there are issues with the installation. They need to reinstall the fibre and they’ll contact me to discuss the details and costs thereof.

It went quiet with no comms or updates from WebAfrica and VumaTell till I followed up with WebAfrica on Wednesday 22 May were the agent advised me that I declined the quote. Which is weird because no one made contact with me to discuss a quote nor was I ever sent a quote, not by email, sms nor by hand

I’ve been following up with Web Africa and everyday via WhatsApp, everyone I chat to doesn’t seem to know what’s going on as I constantly repeat my myself. With no regards of the chat history.

This is a massive inconvenience and with an extremely painful and useless process.

Can this be resolved as a matter of urgency because I need the internet for work and it’s costing me a lot of money to buy data.