VUMATEL WEB AFRICA NONSENSE SERVICE

If I could rate them 0 stars I would. Vumatel hasn’t assisted me with anything. After loading fibre and making a payment of R399, my connection worked perfectly from the 4th of October, on the 6th of October my connection was lost. I had no network, I tried calling to no avail. I tried what’s app I always get redirected. When I do get help, they tell me my matter will be escalated.

1. I made a successful payment. 2. My fibre network worked for 3 days 3. I was sent from pillar to post. 4. When I ask for help, I’m told I made payment to the wrong reference (another story) From the 6th of October to the 22nd October I’m not connected, that time I paid.

I’ve asked for a refund and cancellation of services because if this is how they treat their clients why then are they even service providers?

DO NOT GO FOR VUMA FIBRE, they won’t assist you with anything when you have problems.