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Phindile M
1 reviews | Active since Sept 2010
01 Apr 2026, 18:31
Vumatel and Webafrica ****ty response and assistance!
I woke up without internet connection, when in the beginning of March I spent about 9 days without internet and I work from home. Last night I lost connection again and a ticket was opened at around 22:00 and around 8:00 this morning, I contacted Vumatel and WebAfrica and now I’m told that it will take 24 to 72 hours to be sorted out, which means I had to make a plan to work after 11:0 because that’s when ***4 from Webafrica,was lodged and yet over R 700 was debited from my account on the 31st March.
I am so ****ed off and over this 2 providers. Webafrica was even worse because they took an hour between chats to reply back. I AM DONE WITH THIS ****TY PROVIDERS. DO BETTER, you know people work from home!
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Webafrica's replyOfficial
02 Apr 2026, 09:12Hello Phindile,
We completely understand how disruptive it is to lose your internet connection, especially when working from home and already experiencing previous interruptions. Your frustration is valid, and we appreciate you sharing the details of your experience.
We’ve located your account and can see that a fault ticket was logged under reference WA***. The 24 to 72-hour timeframe is the standard turnaround for fault resolution. However, the agent who logged your ticket has requested urgency, and our team responsible for fault escalations will be keeping a close eye on your case. They will provide updates as the fault progresses to ensure you’re informed every step of the way.
If you need further assistance, please send a direct message on Hello Peter with your account details so we can provide additional support.
Warm regards,
Webafrica Crew
We completely understand how disruptive it is to lose your internet connection, especially when working from home and already experiencing previous interruptions. Your frustration is valid, and we appreciate you sharing the details of your experience.
We’ve located your account and can see that a fault ticket was logged under reference WA***. The 24 to 72-hour timeframe is the standard turnaround for fault resolution. However, the agent who logged your ticket has requested urgency, and our team responsible for fault escalations will be keeping a close eye on your case. They will provide updates as the fault progresses to ensure you’re informed every step of the way.
If you need further assistance, please send a direct message on Hello Peter with your account details so we can provide additional support.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 09:12
Official
Hello Phindile,
We completely understand how disruptive it is to lose your internet connection, especially when working from home and already experiencing previous interruptions. Your frustration is valid, and we appreciate you sharing the details of your experience.
We’ve located your account and can see that a fault ticket was logged under reference WA***. The 24 to 72-hour timeframe is the standard turnaround for fault resolution. However, the agent who logged your ticket has requested urgency, and our team responsible for fault escalations will be keeping a close eye on your case. They will provide updates as the fault progresses to ensure you’re informed every step of the way.
If you need further assistance, please send a direct message on Hello Peter with your account details so we can provide additional support.
Warm regards,
Webafrica Crew
We completely understand how disruptive it is to lose your internet connection, especially when working from home and already experiencing previous interruptions. Your frustration is valid, and we appreciate you sharing the details of your experience.
We’ve located your account and can see that a fault ticket was logged under reference WA***. The 24 to 72-hour timeframe is the standard turnaround for fault resolution. However, the agent who logged your ticket has requested urgency, and our team responsible for fault escalations will be keeping a close eye on your case. They will provide updates as the fault progresses to ensure you’re informed every step of the way.
If you need further assistance, please send a direct message on Hello Peter with your account details so we can provide additional support.
Warm regards,
Webafrica Crew