Vumatel and Webafrica

What a nightmare , i have vumatel fibre and isp afrihost. Line was activated and working since Dec.2021 until i decided to cancel and change isp to webafrica starting 01.02.2022. Webafrica debited me on the 7 Jan 2022 for activation 01.02.2022 till now no one seems to know whats going on. I have an inactive fibre line no internet etc... . Such shocking service from both Webafrica and Vumatel especially taking your money and no service or back up.