Vumareach Order concerns
Hi Team
After a battle for almost close to 4 weeks, I am finally live and really got good service after the ordering process ordeal.
I just want to voice my opinion and say a special thanks to Gary Nero, Sean Nourse, and the brand manager driving this query, you guys really impressed me.
Just would like to share my concerns on the ordering/cancellation process on Vumareach itself. I have moved house quite a number of times, and often run into the same issue when ordering a new fibre line at a different premises and cancelling the existing order, as there is no function with Vumareach to move from house to house. Please can you add this feature into the CRM, it is a huge benefit.
I cannot stress this enough, I am not very happy with why I should have to jump through hoops to get an order processed, only once I reached out to Sean Nourse(CEO) then stuff started to happen, there was so much conflicting information shared from different Web Africa sales agents, that it confused me. Do we not have any sort of uniformity where the agents are all on the same page? One agent stated that my order was processed and my wife's order was cancelled, and the other agent said that my order was cancelled and my wife's order was processed.
The agent had to then create a new order for me, then cancel my wife's order.
I have been loyal with Web Africa for a number of years now, and after the order has been placed, everything seems to be smooth, I barely complain about my service, especially because I am part of a WhatsApp community forum where people report issues in Pelikan Park/Strandfontein and Mitchells Plain, and I assist them in the process they need to follow, with whatever issues may arise.
Please can we revise the ordering process, and the communication here with where the clients are actually updated, that there is a fault.
Example:
Duplicated orders for the same address. Clearing previous or current addresses
ETC ETC.
It can be something automated.
Looking forward for the ordering process to be smoother.