VUMA DOWNTIME

This service provider is not a 1 star worth, we lost connection over the weekend for two days spoke to Zolani very arrogant when you question them with regard to the connection and reimbur*****t, Zolani told me " Zolani S.: I totally understand what it means to have a connection, especially for work purposes am one person who works from home I know the importance, please be advised that we reimburse once the fault exceeds 6 days then we ask vuma to reimburse you however this is unexpected but it will be rectified Wafiek " so what do they do, off two days connect you for a day and off again. how will Vuma reimburse their customers that work from home, loose days of work and have to cough up additional cost??? Off again from last night a 8pm speaking currently to Zeena " Zeenat L.: I've checked the ticket now Wafiek, Vumatel techs are currently still working on restoring the issue. We don't have a specific ETA as yet - Zeenat L.: I've checked the ticket now Wafiek, Vumatel techs are currently still working on restoring the issue. We don't have a specific ETA as yet - Zeenat L.: I completely understand Wafiek, the damage they're trying to repair was due to ****** cables. If the outage exceeds 7 days, we request downtime credits from Vumatel - they do not know what to tell the clients as the one say 6 day and the other 7 days. " Zeenat L.: I understand - once the connection is restored, we will be requesting downtime credits " - WHAT IS WEBAFRICA DOING ABOUT THIS ???????