Vodacom Fibre and Webafrica - **********???

We recently bough a property that a Fibre connection, on searching for providers Vodacom is the only fibre provider in the area, we signed up and were directly referenced to Webafrica. Again we signed up for their highest speed connection, paid for everything, received a router and paid again for further installation costs, over R3000 paid so far. Supposed to get a call for installation and connection, but nothing for two weeks now. On trying to connect them, you only get a digital bot over WhatsApp that loops a standard set of answers, telling you nothing at all. Webafrica and Vodacom Fibre appear to taking our money and providing nothing in return - this is the definition of *****! Please can they both be investigated!