1 reviews | Active since Jun 2012
View Ticket: #*** - ADSL line...
09/16/2015 09:11 AM <br> <br> Hallo Web Africa team<br> <br> It has been 5 days since I called you guys and I am seriously concerned.<br> <br> It is the middle of September 2015 and guess what - no ADSL line installation, No internet and I can not work from my home as yet.<br> <br> My new as ICT technician requires me to work for home and attend late meetings via Skype for Business. At the moment I am using mobile data and it is costing me almost R1000 this month to attend these meetings. My Global Team leader does not want to sign my claim form anymore because he believes 2 weeks is more than enough to resolve my ADSL line installation. So now, I need to ask: How long do I still have to wait for Telkom to resolve the Exchange issues, Are you going to employ me if I lose my job because I cannot attend critical meetings and are you going to pay my mobile data bills. I thought that your senior management is helping me to resolve this problems and all I am getting is silence.<br> <br> Where is the customer support and feedback :-(
Please accept my apologies for all the inconvenience which this has caused you,
A request has been submitted to Telkom regarding your application, as soon as we get feedback, a call will be made to you,
Telkom has implemented a new process when adding line, but we are working on this from our side, to make it the installation process smoother,
Regards
Mujeeb
Online Team
Please accept my apologies for all the inconvenience which this has caused you,
A request has been submitted to Telkom regarding your application, as soon as we get feedback, a call will be made to you,
Telkom has implemented a new process when adding line, but we are working on this from our side, to make it the installation process smoother,
Regards
Mujeeb
Online Team
