Very very unhappy customer!

I have been trying to get hold of you guys for weeks. I placed an order for fibre one November 2020. When I call I get an automated response that my area is not live yet for Fibre but I have called all other service providers who confirmed that my area is live. I have a current LTE contract with webafrica that I am migrating to fibre with webafrica but the service I am getting is appalling!!!!!!!