1 reviews | Active since Aug 2011
Very Very Bad Service!
So last week Wednesday on 28 November I tried making a change from my dashboard to a different package and every time it failed with an error message so I tried 2-3 times and then just left it after about 15 minutes I started getting invoice after invoice... I immediately called the accounts department and eventually (after explaining myself 10 times) the agent said everything has been fixed, I confirmed with the agent MULTIPLE TIMES!!! who confirmed my debit will be for R1239.00 just like every other month just to wake up on the 1st of December to a R2922.00 debit order! So this morning I call again since 08:00am - 08:16am there has been no available agent in the Accounts queue, so again after multiple attempts I decide to call sales to explain in short I urgently need assistance and there are no available agents in accounts, just for sales to transfer me back to a queue with no available agents and obviously the phone also just cuts out when there are no agents in the queue... this is the most pathetic and frustrating service I have experienced in my life!
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica