VERY UPSET CUSTOMER

I reported faults several times since October 2022 - No help had been rendered yet and their agents say the will sort it out. I'm paying R 599 p/m but I don't have Wi-Fi, it's ridiculous. The thought of me realizing that my money is being wasted is what disappoints me, because now I have to buy data but I have WI-FI at home that's not working.