Very upset

Moved homes cancelled previous line, still waiting for a connection in our new home and week later. We work from home and your whatsapp line nor your callcentre is helpful. Your contact number is unavailable we can't speak to anyone besides a robot. This is really frustrating and I want to speak to a manage in charge today. You also have the audacity to invoice me upfront a full month which is based on the previous line activation. I refuse to pay for a full month and want to be reimbursed. I want a technician to call me today!