WS
Warrick S
1 reviews | Active since Aug 2014
12 May 2015, 17:04
Very slow torrent speeds
I called in to web africa a week ago and reported that my brand new account does not want to download any torrents.<br> <br> they gave me a test account to try and it worked perfectly.<br> <br> when i reloaded my account 5 days ago there was still no feedback and my torrent speeds are really slow most of the time there is no download speed.<br> <br> i am very dissatisfied with the service i received.<br> <br> i hope to hear from them very soon with a solution or they need to credit the whole account and cancel.<br>
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Webafrica's replyOfficial
17 May 2015, 17:57Hello Warrick635,
We're really sorry for the issues you've experienced with our Home Uncapped package and we're sorry to see you go.
A senior from our ADSL team was in touch with you to assist and they've informed us that you decided to cancel the package because it was not working for you. Credit notes were app**** and approved by our Invoicing and Collections team on your account. Please email our Billing team the account details you'd like for us to credit the monetyto.
We hope that this matter has been resolved to the level of your satifaction.
Regards
Mkhululi
Online Team
We're really sorry for the issues you've experienced with our Home Uncapped package and we're sorry to see you go.
A senior from our ADSL team was in touch with you to assist and they've informed us that you decided to cancel the package because it was not working for you. Credit notes were app**** and approved by our Invoicing and Collections team on your account. Please email our Billing team the account details you'd like for us to credit the monetyto.
We hope that this matter has been resolved to the level of your satifaction.
Regards
Mkhululi
Online Team
Webafrica's reply17 May 2015, 17:57
Official
Hello Warrick635,
We're really sorry for the issues you've experienced with our Home Uncapped package and we're sorry to see you go.
A senior from our ADSL team was in touch with you to assist and they've informed us that you decided to cancel the package because it was not working for you. Credit notes were app**** and approved by our Invoicing and Collections team on your account. Please email our Billing team the account details you'd like for us to credit the monetyto.
We hope that this matter has been resolved to the level of your satifaction.
Regards
Mkhululi
Online Team
We're really sorry for the issues you've experienced with our Home Uncapped package and we're sorry to see you go.
A senior from our ADSL team was in touch with you to assist and they've informed us that you decided to cancel the package because it was not working for you. Credit notes were app**** and approved by our Invoicing and Collections team on your account. Please email our Billing team the account details you'd like for us to credit the monetyto.
We hope that this matter has been resolved to the level of your satifaction.
Regards
Mkhululi
Online Team