Very slow and not he...

Hi Aishah. We hear you, being transferred multiple times and still not getting the help you need, especially without any empathy from the agents, is incredibly frustrating. That kind of experience can feel exhausting, and it’s not what we want for you. You should be getting clear, consistent support without having to repeat yourself or chase for assistance. We’re taking this feedback seriously and using it to address how our teams handle queries and handovers, so you’re not passed around without resolution. 

Let’s turn this around for you. Please share a bit more about what you needed help with, or send us your account details via DM, and we’ll make sure the right team picks this up and sees it through properly, without bouncing you between agents. We’ll stay with this and make sure you get the support you’ve been missing. 
Warm regards 
Webafrica Crew