VERY POOR SERVICE

I am moving house and although I put in an order to move, I found out that Webafrica is not supported in my new complex. I sent a cancellation on 30/12/2019. I was then told the first week in January I need to do this through my account online which I did. I have been emailing them since as I am now told that I will be liable till end February 2020 because I need to give 1 calendar month's notice. I got a ref of 999222 on 7 January 2020 when I tried to contact them again to be told someone will get back to me in 48 hours. NOTHING!!! I will not pay past end January 2020. Such poor service.