SC
Susan C
1 reviews | Active since Mar 2026
04 Mar 2026, 09:31
Very poor service delivery
I have had no internet for 14 days. It takes hours for them to respond to the whatsapp chat and there are no other ways to get hold of them. They keep escalating it to Vumatel but then the ticket is closed without resolution of the problem and no one even contacts you to check if the problem is actually solved. Then the entire cycle starts again! Very frustrating.
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Webafrica's replyOfficial
04 Mar 2026, 11:09Hi Susan. thank you for letting us know how frustrating this has been. We’ve arranged for our teams to call you directly, troubleshoot your Vumatel connection, and guide you through the next steps. We genuinely care and will do everything possible to restore your service quickly and make this right. R^
Webafrica's reply04 Mar 2026, 11:09
Official
Hi Susan. thank you for letting us know how frustrating this has been. We’ve arranged for our teams to call you directly, troubleshoot your Vumatel connection, and guide you through the next steps. We genuinely care and will do everything possible to restore your service quickly and make this right. R^