Very poor service

I have been trying to get a wifi package from them since the 17th of May I have made payment, I have been sent from pillar to post regarding this payment, 1 moment this damn delivery payment is reflecting the next moment the damn payment is not reflecting I have been talking the agents for more than 3 hours on Friday still nothing have been done regarding this.. Everyone is giving mr a different story and to top it all off their live chat agents have an attitude towards clients.. If this is how you treat new clients I sure as hell don't want to know how you treat your existing clients