MM
MOLEBOGENG M
1 reviews | Active since Mar 2026
11 May 2026, 10:55
Very poor service
On the 6th I did online application they called mw to finalize my order then I paid R800 .Later they sent link so I upload documents which I did. Even the next day I sent them via email aswell but still I have not received my router .
My other friend paid and they delivered for her before she even sent through rica documents .why is mine different. Your incompitent straight
Helpful (0)
Replies (16)0
Replies (16)
Webafrica's replyOfficial
11 May 2026, 11:47Hi Molebogeng, thanks for reaching out. Our team have received your ID successfully, however, the proof of address provided is unfortunately invalid for RICA purposes. They tried to reach out regarding this so we can get your order processed without further delay. To proceed, please send a valid proof of address that clearly reflects your full name and the installation/service address. Acceptable documents include a lease agreement, municipal bill, title deed, deed of purchase, bank statement, or an affidavit. Once they receive a valid document, they’ll be able to continue with the process for you. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 May 2026, 11:47
Official
Hi Molebogeng, thanks for reaching out. Our team have received your ID successfully, however, the proof of address provided is unfortunately invalid for RICA purposes. They tried to reach out regarding this so we can get your order processed without further delay. To proceed, please send a valid proof of address that clearly reflects your full name and the installation/service address. Acceptable documents include a lease agreement, municipal bill, title deed, deed of purchase, bank statement, or an affidavit. Once they receive a valid document, they’ll be able to continue with the process for you. Warm regards,
Webafrica Crew
Webafrica Crew
MM
MOLEBOGENG M's updateReviewer Update
11 May 2026, 14:03Good day I sent those documents via email today twice I sent from my work email ***.
I sent my fnb bank statement as proof if res and did write my home address because its not the same as on my prrof of resident .
I sent my fnb bank statement as proof if res and did write my home address because its not the same as on my prrof of resident .
MM
MOLEBOGENG M's update11 May 2026, 14:03
Reviewer Update
Good day I sent those documents via email today twice I sent from my work email ***.
I sent my fnb bank statement as proof if res and did write my home address because its not the same as on my prrof of resident .
I sent my fnb bank statement as proof if res and did write my home address because its not the same as on my prrof of resident .
MM
MOLEBOGENG M's updateReviewer Update
11 May 2026, 14:04So if I want refund when will I get my money?
MM
MOLEBOGENG M's update11 May 2026, 14:04
Reviewer Update
So if I want refund when will I get my money?
MM
MOLEBOGENG M's updateReviewer Update
11 May 2026, 14:04- Cclearly this is madness .I sent documents bank statement 3 times via email .and no one did try to call me i am the one who's being calling
MM
MOLEBOGENG M's update11 May 2026, 14:04
Reviewer Update
- Cclearly this is madness .I sent documents bank statement 3 times via email .and no one did try to call me i am the one who's being calling
MM
MOLEBOGENG M's updateReviewer Update
11 May 2026, 14:06Can you guys please cancel and refund me please
MM
MOLEBOGENG M's update11 May 2026, 14:06
Reviewer Update
Can you guys please cancel and refund me please
Webafrica's replyOfficial
11 May 2026, 14:11 Hi Molebogeng, We hear your frustration, especially with having to resend your documents multiple times and not feeling like there has been proactive communication from our side. We also understand how stressful it is when you’re trying to get clarity on both the RICA process and your refund. We can confirm that your documents have now been received and escalated to our RICA team for review and processing. The team will use these to validate the address details and proceed with the next required steps on the account. We understand you would like this resolved urgently, and the matter is now actively with the correct team for handling. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 May 2026, 14:11
Official
Hi Molebogeng, We hear your frustration, especially with having to resend your documents multiple times and not feeling like there has been proactive communication from our side. We also understand how stressful it is when you’re trying to get clarity on both the RICA process and your refund. We can confirm that your documents have now been received and escalated to our RICA team for review and processing. The team will use these to validate the address details and proceed with the next required steps on the account. We understand you would like this resolved urgently, and the matter is now actively with the correct team for handling. Warm regards,
Webafrica Crew
Webafrica Crew
MM
MOLEBOGENG M's updateReviewer Update
11 May 2026, 14:18Okay proceed with the rica and I please can they deliver tmrw pls
MM
MOLEBOGENG M's update11 May 2026, 14:18
Reviewer Update
Okay proceed with the rica and I please can they deliver tmrw pls
MM
MOLEBOGENG M's updateReviewer Update
11 May 2026, 14:19Please dont cancel because I already paid please try by all means I sent documents
MM
MOLEBOGENG M's update11 May 2026, 14:19
Reviewer Update
Please dont cancel because I already paid please try by all means I sent documents
Webafrica's replyOfficial
11 May 2026, 14:38 Hi Molebogeng, We hear your urgency and your concern, especially after already submitting your documents and making payment. We also understand that you would like everything to proceed quickly and without cancellation. Your documents have already been received and escalated to our RICA team for processing, and they will continue with the verification from here so that your order can move forward correctly. At this stage, we are unable to confirm delivery timelines until the RICA process has been fully completed, as this step needs to be finalised before activation and fulfilment can continue. Please rest assured that your request is being handled and the process is in motion with the correct team. Warm regards,
Webafrica
Webafrica
Webafrica's reply11 May 2026, 14:38
Official
Hi Molebogeng, We hear your urgency and your concern, especially after already submitting your documents and making payment. We also understand that you would like everything to proceed quickly and without cancellation. Your documents have already been received and escalated to our RICA team for processing, and they will continue with the verification from here so that your order can move forward correctly. At this stage, we are unable to confirm delivery timelines until the RICA process has been fully completed, as this step needs to be finalised before activation and fulfilment can continue. Please rest assured that your request is being handled and the process is in motion with the correct team. Warm regards,
Webafrica
Webafrica
MM
MOLEBOGENG M's updateReviewer Update
11 May 2026, 14:53Mind you my current address its not the one on the proof of res because I have moved
MM
MOLEBOGENG M's update11 May 2026, 14:53
Reviewer Update
Mind you my current address its not the one on the proof of res because I have moved
Webafrica's replyOfficial
11 May 2026, 15:05Hi Molebogeng,Noted that you have moved and that your current address differs from the proof of residence submitted.This has been taken into account and remains with our RICA team for verification as part of the ongoing process.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 May 2026, 15:05
Official
Hi Molebogeng,Noted that you have moved and that your current address differs from the proof of residence submitted.This has been taken into account and remains with our RICA team for verification as part of the ongoing process.Warm regards,
Webafrica Crew
Webafrica Crew
MM
MOLEBOGENG M's updateReviewer Update
11 May 2026, 15:25Okay thanks .I am hoping they can deliver tmrw
MM
MOLEBOGENG M's update11 May 2026, 15:25
Reviewer Update
Okay thanks .I am hoping they can deliver tmrw
MM
MOLEBOGENG M's updateReviewer Update
11 May 2026, 15:41Good day please cancel my order and refund please
MM
MOLEBOGENG M's update11 May 2026, 15:41
Reviewer Update
Good day please cancel my order and refund please
MM
MOLEBOGENG M's updateReviewer Update
12 May 2026, 07:34Good day
Please cancel and refund me i took one whith mweb they even delivered on time after I semd rica documents
Thanks
Please cancel and refund me i took one whith mweb they even delivered on time after I semd rica documents
Thanks
MM
MOLEBOGENG M's update12 May 2026, 07:34
Reviewer Update
Good day
Please cancel and refund me i took one whith mweb they even delivered on time after I semd rica documents
Thanks
Please cancel and refund me i took one whith mweb they even delivered on time after I semd rica documents
Thanks
MM
MOLEBOGENG M's updateReviewer Update
13 May 2026, 10:10Good day
Did they process the refund ?
Did they process the refund ?
MM
MOLEBOGENG M's update13 May 2026, 10:10
Reviewer Update
Good day
Did they process the refund ?
Did they process the refund ?
Webafrica's replyOfficial
13 May 2026, 10:29Hi Malebogeng, thank you for checking in on this. The refund has already been submitted under reference RF56936, so it is currently in the processing stage. At this point, it just needs time to move through the standard approval and payout cycle on the system side. Please note that the refund will only be processed and released once it has been approved by the Finance team. After approval, it will then follow the normal processing timeframe and should reflect within 5–7 working days, depending on banking timelines. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 May 2026, 10:29
Official
Hi Malebogeng, thank you for checking in on this. The refund has already been submitted under reference RF56936, so it is currently in the processing stage. At this point, it just needs time to move through the standard approval and payout cycle on the system side. Please note that the refund will only be processed and released once it has been approved by the Finance team. After approval, it will then follow the normal processing timeframe and should reflect within 5–7 working days, depending on banking timelines. Warm regards,
Webafrica Crew
Webafrica Crew