Very poor service and client experience

I have existing WebAfrica services to two properties. Took out a new service for a third property on 2 February.

They arranged for Octotel to connect the existing infrastucture in the apartment and received a form to confirm that all was ok. However, it's taking a week for Webafrica to arrange the router and commence actual service.

Trying to interact with Webafrica on their substandard WhatsApp is a shambles. Takes around 40min to actually interact with a person. In my unfortunate instance they didn't even know that the people they sent to install the line completed the work and that I was still waiting for the router and for service to commence. To date nobody has followed up and they probably doing still twiddling their thumbs.