1 reviews | Active since Sept 2018
VERY POOR SERVICE
Hi So this is what it comes down to. My fibre service has been down since 24 November 2018 I reported it to Webafrica on the 25 November 2018 and today it is the 03 December 2018 and still no service. After numerous calls to Webafrica and listening to same jokes that plays over and over for 45 min before they answer your call. I am paying for a service that Im not receiving. No one calls me back and can give me any indication as to how long it will take to repair. Can a manager or supervisor please contact me urgently as i need to know how long this is going to be down or must i just cancel this pathetic service and deal with a company that can at least return your calls. Or am I just wasting my time and hoping for a miracle to happen here.
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica