Very Poor Service

Just signed up with Webafrica a few weeks ago. The initial repsonse was quick. However the past few days have been terribly frustrating. Their website requests that you contact them once the infrastructure have been installed (Vumatel) so that the final configuraration and activation of the service can be completed.

This is when my problems started. I tried calling operations several times on Friday but they just put you on hold . Finally got through to reception and the young lady said she was going to get them to return my call. That was aound 2.15pm on Friday 23/Mar. Waited all afternoon for a return call but none came. Also logged a ticket ID 133209. got an immediate response to say someone will be in contact withing 48 hours. Called again this morning and manged to get through to reception. Young lady acknowledged that I called friday and promised to get operations to return my call. Called again at 11.50 spent 10 mins waiting on operations to answer listening to some boring music. Put phone down and called again. Reached reception and young lady again puts me on hold. Waited another 10 mins and still no-one answers. I have now spent just over R60.00 with of mobile calls on WebAfrica.

No response yet from the support call I raised. I am now very concerned about the lack of support I am receiving.