VERY poor onboarding experience from WebAfrica

Terrible service while trying to change ISP to WebAfrica. Theynhaveba number to call when you try and buy from them so that gets you to the registering process which you can do by yourself anyway. Then you order on the web and wait for your current ISP to release the fibre line. Now you have to "speak" to Webafrica and the ONLY way it through this new WhatsApp chat service. Now you have to wait until someone decides to help. On a previous day I wanted to speak to them to ask if everything I did was correct in order to ensure a smooth onboarding..still waiting to be contacted via WhatsApp. On the day I had to switch over becuase now I didnt have an active fibre line I started the call at 08h49. Then you get a notification every now and then from a BOT saying that all agents are busy. The NEXT morning 07h15 I received a notification from the BOT that Im still in line. In the meantime I swapped to Afrihost and the WHOLE process took less than an hour from the time I decided to forget about WebAfrica till the time my internet was up and running again. Now, since I even paid the connection fee of R249 to WebAfrica Im still struggling to talk to them, this time its to get a refund. So be warned, they might be cheaper than some but their service if you need to talk to someone it worse than the goverment's because at least there you stand in a queue and you do get served, eventually at least.