Very poor ISP service

I have been without internet access since Friday. My service provider, Webafrica claimed it was an Octotel fibre outage in our area, but when I contacted Octotel directly, they had no knowledge of an outage in our area. At last Webafrica logged a fault for a technician to come and resolve my problem which would happen in the next 48 hours. However, I just received a message from them stating that the problem was resolved and the ticket was now closed. Really???? Everything is still the same as yesterday and now I must start the whole process again. I don't think so. If they don't resolve this by tomorrow, I am looking for another service provider.