1 reviews | Active since Feb 2018
Very poor customer service from Webafrica
We bought a LTE Router from Webafrica a week ago. Everything seems so easy according to their website: "When you get it, just open the box, insert your SIM, turn it on, and away you go! Badda-bing, badda-bang, enjoy your racy-fast LTE at Home!" This is definitely not the case because ours are still not working for some reason. It is very easy to sell your product to consumers online and debit the money needed from our account however, when you try phone Webafrica technical department you easily hold for over 30 minutes with no answer, no indication of how long it actually will take for someone to take your call and when making an online enquiry, still no one phones you back. It's been over 7 days trying to get hold of someone. I would definitely not recommend anyone to buy from Webafrica due to the poor customer service.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica