Very poor customer service from Webafrica

Very poor service from Webafrica. Their Whatsapp customer service method is frustrating to deal with. I have been trying to chase a ticket for 5 days with them due to a fibre line outage. Each time it is just another excuse and they blame it on the fibre line provider. Just to find out that the Fibre Line provider responded on the first day of the ticket requesting my contact information for a technician to come out and Webafrica did not provide it.