DM
Dewald M
1 reviews | Active since Mar 2026
23 Mar 2026, 17:21
Very poor customer service and communication
My Fibre have been down since Wednesday the 18th of March. I logged a ticket via the Whatsapp link as the Live Chat on the app does not work. The agent told me that my issue would be resolved within 24 - 72 hours. I waited 72 hours without receiving any updates or feedback. After 72 hours i contacted Webafrica again via Whatsapp and gave the agent my ticket number to get an update. I was told that i would be contacted and updated after 24 - 48 hours. It has now been 48 hours and again i have not been contacted or received any update. The customer service from Webafrica is really poor.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
24 Mar 2026, 08:55Hi Dewald, we completely understand how frustrating it must be to experience an extended outage and not receive updates as expected. We acknowledge the inconvenience this has caused and appreciate you taking the time to share your experience.
We want to reassure you that your issue has been escalated to our Support Team, who are actively reviewing your connection and will provide updates as soon as there is progress. We truly appreciate your patience while this matter is being addressed and are committed to ensuring your service is restored as quickly as possible. Warm regards,
Webafrica Crew
We want to reassure you that your issue has been escalated to our Support Team, who are actively reviewing your connection and will provide updates as soon as there is progress. We truly appreciate your patience while this matter is being addressed and are committed to ensuring your service is restored as quickly as possible. Warm regards,
Webafrica Crew
Webafrica's reply24 Mar 2026, 08:55
Official
Hi Dewald, we completely understand how frustrating it must be to experience an extended outage and not receive updates as expected. We acknowledge the inconvenience this has caused and appreciate you taking the time to share your experience.
We want to reassure you that your issue has been escalated to our Support Team, who are actively reviewing your connection and will provide updates as soon as there is progress. We truly appreciate your patience while this matter is being addressed and are committed to ensuring your service is restored as quickly as possible. Warm regards,
Webafrica Crew
We want to reassure you that your issue has been escalated to our Support Team, who are actively reviewing your connection and will provide updates as soon as there is progress. We truly appreciate your patience while this matter is being addressed and are committed to ensuring your service is restored as quickly as possible. Warm regards,
Webafrica Crew