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Obed
1 reviews | Active since Apr 2026
07 Apr 2026, 08:39
Very poor customer s...
Very poor customer service my line still disconnected for 2 weeks without anyone calling me
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
07 Apr 2026, 09:35Hi Obed, we hear your frustration, being without a connection for two weeks and not receiving a single update or call is incredibly disruptive and not the level of service we aim to provide. This shouldn’t have been left without communication, and we want to take ownership of getting this back on track for you. Please send us a private message with your account details so we can immediately check the status of your line, understand what’s causing the delay, and push this toward resolution as a priority. We’ll make sure you’re kept updated and not left chasing for answers. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 09:35
Official
Hi Obed, we hear your frustration, being without a connection for two weeks and not receiving a single update or call is incredibly disruptive and not the level of service we aim to provide. This shouldn’t have been left without communication, and we want to take ownership of getting this back on track for you. Please send us a private message with your account details so we can immediately check the status of your line, understand what’s causing the delay, and push this toward resolution as a priority. We’ll make sure you’re kept updated and not left chasing for answers. Warm regards,
Webafrica Crew
Webafrica Crew
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Obed's updateReviewer Update
07 Apr 2026, 12:58Even now no one called. I had a appointment with Openserve technician to come but still no response from any of you guys.
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Obed's update07 Apr 2026, 12:58
Reviewer Update
Even now no one called. I had a appointment with Openserve technician to come but still no response from any of you guys.
Webafrica's replyOfficial
07 Apr 2026, 13:03 Hello Obed. We have logged an urgent follow-up regarding the above and will advise ASAP once we have feedback from the relevant teams.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply07 Apr 2026, 13:03
Official
Hello Obed. We have logged an urgent follow-up regarding the above and will advise ASAP once we have feedback from the relevant teams.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
07 Apr 2026, 17:05Hi Obed, we completely understand your frustration, and we appreciate you sharing this with us. Waiting for support without updates is never acceptable, and it’s clear your experience today hasn’t met the standard you deserve.Please know our team is actively working to resolve this, and we are prioritising getting a technician to assist you as soon as possible.Your patience is appreciated, and we’re committed to seeing this through until it’s fully resolved.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 17:05
Official
Hi Obed, we completely understand your frustration, and we appreciate you sharing this with us. Waiting for support without updates is never acceptable, and it’s clear your experience today hasn’t met the standard you deserve.Please know our team is actively working to resolve this, and we are prioritising getting a technician to assist you as soon as possible.Your patience is appreciated, and we’re committed to seeing this through until it’s fully resolved.Warm regards,
Webafrica Crew
Webafrica Crew