Very Poor Customer Experience

I've been in touch with Webafrica earlier this week and have told a consultant that I would like to switch from my current provider to webafrica and she asked me to give her a ring when my current subscription ends. I did that today and have been waiting since 11am for an easypay number to be shared with me so that I can make a payment to kick off my new subscription.

I have called webafrica 17 times trying to get through to her or someone who can assist and there is literally no answer. I have left 2 messages for a call back and its now almost 4pm with no feedback.

I have 2 active chats via support with absolutely no response. They company claims to have over 500 staff but how can not 1 be able to answer a call OR even take care of a support chat?

I have not even moved to webafrica yet but I am seriously reconsidering my subscription after this pathetic customer service experience.