FM
Faith M
1 reviews | Active since Sept 2026
10 Sept 2026, 16:47
Very poor connection
They do not even deserve the one star. It's only because that's the least available option. I give zero. Imagine struggling with internet connection for many days without them fixing the problem. Today is the 10th of the month and I haven't received proper service. From what I see this will go on upto the end of the month when I will be expected to pay another R519. As I am typing, I am using data which I just bought despite paying my R519. You contact them, you keep on being transferred from one person to another until they all disappear. My request to them is please come and collect your router. Don't forget to bring my R519 so that I look for another provider who understands business.
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Replies (1)
Webafrica's replyOfficial
10 Sept 2026, 16:56Hi Faith,
We understand how frustrating and disappointing it must be to experience ongoing connectivity issues, especially when you've been unable to make use of the service and feel that you're not receiving the support and attention the matter deserves. This is certainly not the experience we want our customers to have.
We understand how frustrating and disappointing it must be to experience ongoing connectivity issues, especially when you've been unable to make use of the service and feel that you're not receiving the support and attention the matter deserves. This is certainly not the experience we want our customers to have.
We're here to help and would appreciate the opportunity to take a closer look at the issue with you. Please send us a direct message with the email address linked to the account, along with a brief description of what you're currently experiencing with the connection. We'll review the service and work towards identifying the cause of the issue.
Your feedback is important to us and will also be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service and support our customers expect from us.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply10 Sept 2026, 16:56
Official
Hi Faith,
We understand how frustrating and disappointing it must be to experience ongoing connectivity issues, especially when you've been unable to make use of the service and feel that you're not receiving the support and attention the matter deserves. This is certainly not the experience we want our customers to have.
We understand how frustrating and disappointing it must be to experience ongoing connectivity issues, especially when you've been unable to make use of the service and feel that you're not receiving the support and attention the matter deserves. This is certainly not the experience we want our customers to have.
We're here to help and would appreciate the opportunity to take a closer look at the issue with you. Please send us a direct message with the email address linked to the account, along with a brief description of what you're currently experiencing with the connection. We'll review the service and work towards identifying the cause of the issue.
Your feedback is important to us and will also be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service and support our customers expect from us.
Warm regards,
Webafrica Crew
Webafrica Crew