Very Poor After Sales Service

It took them literally months to admit the router I received was faulty and exchange it. What use is a 1000Mbps download speed, if you only get 20Mbps. Not all agents are useless, it just takes very-very long to get one that can actually assist in a meaningful manner and understands the problem. How about compensation for the months of lost internet speed? My personal security cameras were off-line due to their router bombing out constantly. My household was at risk due to this. Hope to see you do better Webafrica.