Very long wait for installation

Hi Lincoln,

We understand how disappointing it must be to still be waiting for your fibre installation after three weeks. When signing up for a new service, you should feel excited about getting connected, and we can appreciate how frustrating it is when the process takes longer than expected. Having reviewed the matter, we can confirm that the team handling your order has escalated the installation request to the network provider today and requested further attention on the outstanding order. The matter remains under active review, and further updates will be provided as soon as additional feedback is received from the network provider. Your feedback regarding your onboarding experience is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring that your order receives the necessary attention and progresses towards resolution as quickly as possible.If there's anything further you'd like us to look into, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.

Warm regards,
Webafrica Crew