SS
Sasha S
1 reviews | Active since Dec 2021
02 Sept 2026, 10:40
VERY INSENSITIVE AND PUTRID SERVICE
If I could give them a 0, I WOULD!!! Flippen terrible service but very quick when you want to sign up. I've had terrible encounters trying to close my grandfather's account since he passed on. I've had extensive conversations in terms of billing in the circumstances of death but they have dealt with it so insensitively!! I repeatedly asked will there be charges etc and to explain the charges but no one has informed me of termination fees. When the account holder DIES you want termination fees!? I have also repeatedly asked for this to be escalated but no escalation was given. PATHETIC!!!
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Webafrica's replyOfficial
02 Sept 2026, 11:07Hi Sasha,
Given the sensitive nature of this situation, we understand how difficult and frustrating it must have been to deal with account matters following the passing of your grandfather. We can appreciate your disappointment at feeling unsupported and not receiving the clarity you were seeking regarding the account and associated charges.This is certainly not the experience we want for our customers, particularly when dealing with circumstances that require care, understanding, and clear communication.In reviewing the information available, we can see that there was also a change of ownership request associated with the account. To help us better understand the current status and provide the appropriate guidance, could you please confirm whether you intend to take over the service at the same premises and continue using the existing router currently installed there?Once we have this information, we'll be able to review the matter further and provide the most relevant assistance.Should you be willing to provide the requested clarification, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
Given the sensitive nature of this situation, we understand how difficult and frustrating it must have been to deal with account matters following the passing of your grandfather. We can appreciate your disappointment at feeling unsupported and not receiving the clarity you were seeking regarding the account and associated charges.This is certainly not the experience we want for our customers, particularly when dealing with circumstances that require care, understanding, and clear communication.In reviewing the information available, we can see that there was also a change of ownership request associated with the account. To help us better understand the current status and provide the appropriate guidance, could you please confirm whether you intend to take over the service at the same premises and continue using the existing router currently installed there?Once we have this information, we'll be able to review the matter further and provide the most relevant assistance.Should you be willing to provide the requested clarification, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
Webafrica's reply02 Sept 2026, 11:07
Official
Hi Sasha,
Given the sensitive nature of this situation, we understand how difficult and frustrating it must have been to deal with account matters following the passing of your grandfather. We can appreciate your disappointment at feeling unsupported and not receiving the clarity you were seeking regarding the account and associated charges.This is certainly not the experience we want for our customers, particularly when dealing with circumstances that require care, understanding, and clear communication.In reviewing the information available, we can see that there was also a change of ownership request associated with the account. To help us better understand the current status and provide the appropriate guidance, could you please confirm whether you intend to take over the service at the same premises and continue using the existing router currently installed there?Once we have this information, we'll be able to review the matter further and provide the most relevant assistance.Should you be willing to provide the requested clarification, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
Given the sensitive nature of this situation, we understand how difficult and frustrating it must have been to deal with account matters following the passing of your grandfather. We can appreciate your disappointment at feeling unsupported and not receiving the clarity you were seeking regarding the account and associated charges.This is certainly not the experience we want for our customers, particularly when dealing with circumstances that require care, understanding, and clear communication.In reviewing the information available, we can see that there was also a change of ownership request associated with the account. To help us better understand the current status and provide the appropriate guidance, could you please confirm whether you intend to take over the service at the same premises and continue using the existing router currently installed there?Once we have this information, we'll be able to review the matter further and provide the most relevant assistance.Should you be willing to provide the requested clarification, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew