Very good experience, but didn't manage to resolve the problem

Hi Steve,

We're pleased that the interaction itself was a positive one and that the matter was escalated appropriately for further attention. We recognise, however, that the experience falls short of our service aim when a customer's issue remains unresolved after the initial interaction. Your patience while the matter is being addressed is appreciated. We're committed to ensuring that escalated queries receive the necessary attention and that customers receive a consistent standard of support through to resolution.

Warm regards,
Webafrica Crew