VERY DISSAPOINTED

Im very disapointed, i orderd fibre throiuh Webafrica they accepted and said i must pay R249 del fee. for 2 days i tried paying that, but theres an error... today thay try to take a debit order it failed, so they now charge me R50 failed deb order... (so i paid webafrica R299 now instead of R 249) they accepted the payment went throug, now they cant find my address (wich they approved at first) and need proof of address ( I MOVED THERE 2 DAYS AGO!!!!!!!!!! I DONT HAVE PROOF OF ADDRESS YET)!!!!!!!!!!!!