Very disgusting service

Very Bad services..So I joined webafrica in may and end of may I was double debited and when i enquired why so much they gave me a whole lote of extra charges which i never really understood what it was for but anyway i need the fibre as my kids school ..and then again July no debit done or statement sent ..I tried contacting them on their whats up number to confirm why no payment debit ...no response and then a tripple debit in Aug and when contacting the call center to enquire the call center agents are extremely rude and *********** all they say i must pay R2000..and all of sudden on the 22nd Aug statement for july and aug and 23rd Aug for sept ....I am very appalled by the treatment i am given by this company as i am sure they are aware of TCF act (treating customers fairly)..which is all i want...And this will be my last resort or appeal to the company to assist me fairly before I take matters up with the ombudsman