1 reviews | Active since Oct 2012
Very disappointing sales experience with Webafrica
My experience with Webafrica has been extremely disappointing from the very beginning.
When signing up, I dealt with sales consultant Zuveria Ahmed, and unfortunately, the service I received was extremely poor. She was rude and did not properly explain the process or the terms and conditions relating to the cancellation/transfer of my existing service.
I was not informed about the current disconnection dates, which do not align with the 14-day terms that were discussed/agreed upon. Had this information been clearly communicated to me upfront, I could have made an informed decision before proceeding with the sign-up.
What makes the situation even more frustrating is that, now that I am trying to follow up and get clarity, my messages are simply being ignored. There was plenty of urgency and communication when trying to secure the sale, but once the sale was completed, that level of service disappeared.
Ironically, there was no hesitation in debiting my account on the very first day, yet when I need assistance with an issue arising from the sales process, I cannot get a response.
A sales consultant should provide accurate information, clearly explain the process and ensure that the customer understands what they are signing up for. Unfortunately, that was not my experience with Webafrica.
I hope Webafrica takes this complaint seriously and reviews the conduct and communication provided during the sales process. I expected much better from a telecommunications provider.
We understand how frustrating it must be to feel that important information regarding your sign-up and service transfer was not communicated clearly, especially when you're now trying to get clarity on the process and the timelines involved. We can appreciate why this has left you feeling disappointed and seeking answers.
We'd like the opportunity to take a closer look at the concerns you've raised, particularly regarding the disconnection dates and the 14-day timeframe you believe was discussed during the sign-up process. To help us investigate further, please send us a direct message with:
The email address linked to the account
Additional details regarding the disconnection dates you are referring to
Any information or communication relating to the 14-day terms that were discussed or agreed upon
Once we have these details, we'll be able to review the matter more thoroughly and provide further assistance.
Your feedback regarding the sales and onboarding experience is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers receive clear information and support throughout their journey with us.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to feel that important information regarding your sign-up and service transfer was not communicated clearly, especially when you're now trying to get clarity on the process and the timelines involved. We can appreciate why this has left you feeling disappointed and seeking answers.
We'd like the opportunity to take a closer look at the concerns you've raised, particularly regarding the disconnection dates and the 14-day timeframe you believe was discussed during the sign-up process. To help us investigate further, please send us a direct message with:
The email address linked to the account
Additional details regarding the disconnection dates you are referring to
Any information or communication relating to the 14-day terms that were discussed or agreed upon
Once we have these details, we'll be able to review the matter more thoroughly and provide further assistance.
Your feedback regarding the sales and onboarding experience is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers receive clear information and support throughout their journey with us.
Warm regards,
Webafrica Crew
Webafrica Crew.
Webafrica Crew.