Very disappointing...

<p> </p> <p>Currently a client of WEBAFRICA for over a year now, have been satisfied with the service offered until now.</p> <p>Paying R165 for a 2MB along with the R149pm ADSL line.</p> <p>Received my statement but with additional deduction R72 for billing for a 4MB line.</p> <p>This is not about the R72 but rather the principle of service and agreement agreed upon by both client and business. The agreement was initiated on the basis of paying R165 and R149 for the service offered. A query then was made and the technician advised that a 4MB line had been running.</p> <p>No prior communication or agreement was made prior to additional billing.</p> <p>I am now unhappy with the intention and non-Transparency and now actively looking to discontinue the relationship with WEBAFRICA and look to other options in the market.</p> <p> </p> <p>The principle here is the core issue and lack of prior transparency.</p>