Very disappointed client! Very bad service!

I have been with webafrica since 2018, which is 7 years now! With moving house about 4 times in this time I had no issues UNTIL NOW! First I tried the moving house option, then the app would not allow me to as thenpackage I had was not available there. The new owners then said they happy to take the wifi over and we did a change of ownership. Which was a nightmare as no one in that dept replies to emails. So im not sure if the new owner managed to eventually get it sorted.

Then, their website only allowed me to select a 20/10 mbps line. This was a new installation on 10 June 2025. I then complained about the line that was too slow and they advised I can upgrade. I asked to be upgraded on 16 June 2025 to a 100/50 mbps line. I was then asked to wait till 01 July 2025, which i accepted. The nightmare then started with back and forth on their stupid whatsapp line and not a single agent out of the 100 I dealt with could process my upgrade! This carried on until end of August! I could not upgrade on the APP and the agents could NOT assist! 01 Sept came and suddenly I had no more wifi! Not a single agent could tell me who cancelled it! And i never asked for a cancellation! All i wanted was an upgrade! 01 August i was billed for an upgraded amount but still no upgrade! On 01 Sept i was told my line is cancelled and that I should now request a new installation. The agent then did the request on my behalf and she said I must wait for an email with a payment link! I eventually got that the evening and the message read "*Webafrica Payment Notice* Important payment information: *Your Vuma Reach order is on hold. *To get your Fibre installed, we require payment for your first 30 days of service. Make payment via https://pay.webafrica.co.za*" the amount was more than the package I wanted but I proceeded to make pmt as I needed this wifi because I work from home. NOW I am being told the payment was not allocated to the new request it went to my old account. And for 3 days now Noone has been able to rectify the allocation of this payment and I am still without wifi! The agents DONT know how to do their job! They leave you hanging with no replies and you are left waiting until the chat close itself then u have to start on that stupid chat all over again! And you have to repeat yourself all over again everytime u are transfered to a new agent! I am at my wits end with webafrica! This is the worst service I have ever received in my life! They all have the ability to call you but they lie by saying they cannot make call! Open a damn line to call in for complaints at least if u refuse to have a line to call for service!