Very Disappointed

WebAfrica instructed Vumatel to terminate my line following a cancellation instrucftion I sent. WebAfrica never deactivated my services on their system and after going through over 5 Agents who kept transferring me I eventually got the service cancelled but have to pay a cancellation fee. But they have already debited me for a month that I have no service. Issues do not get resolved properly and they do not treat customers fairly.